Privacy Policy

This Privacy Policy has been prepared in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

We understand that your privacy and the protection of the information you share with us is extremely important. That’s why our Privacy Policy describes how we process your data and the measures we take to protect it.

This policy aims to explain and present information and conditions for the exercise of the rights of individuals in relation to the protection of their personal data processed by LAVINA CITY Ltd. in connection with the activities of the company and hotel reservations made by you. LAVINA CITY Ltd. is a personal data controller with UIC 205635831, with its registered office and management address in Bansko, 9 Polezhan Street.

“Personal data” means any information relating to an identified natural person or a natural person who can be identified, directly or indirectly, by name, unique identification number, location and address data, identity document, online identifier or by one or more factors specific to the physical, physiological, genetic, mental, psychological, economic, cultural or social identity of that natural person.

The personal data that we need when booking is the individual’s name, date of birth or SSN, nationality, telephone number, email address, credit card number and expiry date of the card.

LAVINA CITI EOOD does not collect or process personal data relating to the following: revealing racial or ethnic origin; revealing political, religious or philosophical beliefs, or trade union membership; genetic and biometric data, data on health or data on sex life or sexual orientation.

The company LAVINA CITI EOOD shall keep the relevant records relating to the personal data of the subjects whose data it processes and stores for the relevant periods. The Company has also developed relevant policies and internal rules, and has taken the necessary technical and organizational measures to ensure the protection of personal data of its users.

In accordance with the Personal Data Protection Policy of LAVINA CITY Ltd. and the objectives of the General Data Protection Regulation and the Personal Data Protection Act (PDPA), the Company processes your personal data in compliance with the following principles: lawfulness, fairness and transparency; purpose limitation; data minimization; accuracy; integrity and confidentiality.

LAVINA CITI EOOD respects the rights of personal data subjects as set out in the General Data Protection Regulation, namely: the right to information – at the time of data collection, individuals (data subjects) must be clearly informed at least about: who the data controller is; why it will use their personal data (for what purposes); the categories of personal data concerned; the legal basis for the processing of their data; data subjects must be informed that they have the right to a copy of the data (right of access to the personal data); the right to a copy of the data; the right to rectification of personal data; the right to erasure (the right to be forgotten); the right to object to the controller, the right of subjects to lodge a complaint with the data protection supervisory authority (the Data Protection Commission) when they consider that their rights have been violated; the right to withdraw their consent at any time; the right to request “human intervention” in cases of automated decision-making; the right to object to data processing through video surveillance; the right to object to direct marketing.

See also “Cookie Policy