General conditions

The management of Lavina City Ltd. undertakes to ensure the use of the services requested and paid for by the client by online booking in their full quantity and quality according to the data provided by the client through the booking form: name of the client, period, number of nights, number of adults and children, price per night.
All requests made by the client in the “Note” field of the booking form will be granted when possible.
The reservation for children only accepts persons who are under the corresponding age on the date of arrival.
The prices on the website of Lavina City Ltd. are in BGN, including VAT, tourist tax and insurance. The total amount payable by the client is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the relevant period.
When booking online with a guarantee, 50% of the total amount of the reservation must be paid at the time of booking, by debit/credit card or at the latest by bank transfer within a specified period after booking.
Lavina City Ltd reserves the right to change prices and special offers on its website depending on demand and availability at the time. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.
In the event of cancellation, non-use or modification of an online reservation already paid for by the customer, Lavina City Ltd. shall refund the amount paid upon request, charging an appropriate penalty:
Changes to the reservation without penalty can be made up to 7 days before the check-in date.
Cancellation without penalty is made up to 7 days before the check-in date.
In case of change or cancellation after this period, a penalty of the prepaid deposit will be due.
In the event of a refund, all transfer costs (bank charges, etc.) will be borne by the customer. Refunds due to cancellation will be made within a 30 day period depending on the method of payment, refunds will only be made to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.
Payment can be made in 3 different ways:
1. Electronically by debit or credit card
We accept Visa, VisaElectron, V Pay, MasterCard, MasterCardElectronic or Maestro. When you select this payment method, a payment page of our servicing bank opens where you enter your card details. If you are enrolled in the Verifiedby VISA or MasterCardSecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction receipt is displayed on screen which you print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:
The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verifiedby VISA and MasterCardSecureCode, in case you are registered to use them.
At the time of online booking, said amounts will be automatically charged to your card upon completion of the checkout process.
In terms of security, the maximum amount you can pay by card is BGN 3 000.
2.By bank transfer
Payment of the amount specified must be made no later than the deadline specified after booking. Once payment has been made, it is advisable to send a copy of the payment document to, making sure to include the reservation number in the reason for payment.
3. In cash, at the reception of Lavina City Ltd.
For bookings with a check-in date in the next 3 days, it is advisable to choose cash at reception to speed up the booking process.
If the internet reservation is not paid within the specified period and a copy of the payment document is not sent upon payment by bank transfer, your reservation will be automatically cancelled by the reservation system.
In case you are unable to pay the amount for an online reservation, please let us know at In the event of non-compliance with this condition, Lavina City Ltd shall be entitled to claim liability and penalties for bookings made and unpaid.
In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.
Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for the payment. All bank charges for this transaction are the responsibility of the customer.